FAQ & Help

General Information

Monday - Friday 8:00am to 5:00pm Eastern Standard Time

13451 South Point Blvd, Charlotte, North Carolina, United States

(704) 542-2304 / customerservice@southpointhospitality.com

Payment Methods

  • Major Credit Cards
  • PayPal
  • Apple Pay
  • Google Pay

Order Status

Once your order ships, you will receive an email notification at the email you used for the purchase. You can also check the status of the order by logging in to your account.

All orders originate from the East Coast. Orders shipping to the East Coast will typically arrive within 2-3 days from shipping date. Orders shipping to the Midwest and West Coast typically take 3-5 days from shipping date. To get more precise delivery information you can Track Your Order (directions below).

Contact our main office at (704) 542-2304. Once the item has shipped, the order cannot be cancelled.

When your order ships, you will receive an email confirmation with a link to track the order. You can also login to your account and view your order history and status from the account page.

First, track your shipment using the link provided in your shipment confirmation email, or login to your account and select the order to view the status. Be sure all of the items in your order have shipped already. If you are still missing a box that shows a status as “delivered”, please contact our main office at (704) 542-2304 for assistance.

Contact our main office at (704) 542-2304 or email us at customerservice@southpointhospitality.com.

Contact our main office at (704) 542-2304 or email us at customerservice@southpointhospitality.com.

My Account

  1. Click on LOGIN at the top right corner of our website
  2. Click on CREATE ACCOUNT
  3. Enter your FIRST & LAST NAME
  4. Then enter your EMAIL address & a PASSWORD

Login to your account and go to the addresses page. You can update or add any addresses you will ship to.

To reset your password, use the forgot password option on the login page.

On the login page, click on Forgot Your Password? Enter in your email address and a link will be sent to you where you can set a new password.

Pricing & Billing

All North Carolina residents pay NC Sales Tax.

If you have any questions about charges to your credit card, please contact us directly either at our office main number (704) 542-2304 or by email at customerservice@southpointhospitality.com

You can login to your account to view your order history.

Your credit card will be charged immediately upon completion of your online order.